Challenge
Hospital leadership contracted with the new IT vendor to lead the project installation of their recently purchased Revenue Cycle System. The goal was to perform a conversion from a legacy system to the most updated product version. After continued budget overages and missed deadlines the site sought an expert to lead the install.
Approach
- Led the implementation by replacing the vendor assigned project manager
- Installed Perceptive Healthcare resources in key roles
- Improved relations between site and vendor leaders
- Identified critical outstanding issues and reformulated a critical path
- Developed training model and curriculum for over 300 staff
Impact
Our company installed the new revenue cycle system according to the initial project deadline and stayed under budget initially established. The new IT implementation modal decreased site monthly vendor install payments by 45%.