Hospital leadership contracted with the new IT vendor to lead the project installation of their recently purchased Revenue Cycle System. The goal was to perform a conversion from a legacy system to the most updated product version. After continued budget overages and missed deadlines the site sought an expert to lead the install.
Senior leadership at a financially troubled site required revenue cycle and healthcare systems expertise to help improve financial performance. The site was unable to locate experts who could both communicate candidly in addition to provide the necessary expertise to provide solutions.
A client was developing an RFP for a new revenue cycle system that would meet their needs. They were in need of someone with expertise in vetting and implementing revenue cycle systems. Specifically they required a firm that knew NY State regulatory and reporting requirements and had experience performing these tasks with other NY healthcare systems.
Leadership at a multi-entity regional hospital encountered numerous challenges with the vendor-led install of their newly purchased revenue cycle system. These difficulties risked the implementation go-live date and also placed additional responsibilities upon onsite staff that were needed to maintain current operations.